CLAIMS AND LOCAL RESOURCES

CLAIM INFORMATION

What should have been a celebration of making fun and joyful memories turned out to be unimaginable heartbreak for so many families here in our lovely Hill Country.

We are here to help in case you cannot get a hold of us due to numerous phone calls you can also try reaching out via email [email protected] or text message at 830-896-2400. 

Listed below are direct lines / website information to file claims. We have also attached the link to FEMA

https://www.fema.gov/press-release/20250706/kerr-county-texans-affected-severe-storms-and-flooding-july-2-and-continuing

If your home has been affected by this catastrophe SERVPRO of The Hill Country is here to help with water damage, fire damage, mold remediation, deep clean, post construction clean-up, air duct cleaning, bio-hazard or trauma scene clean-up. Their direct phone number is 830.213.7676

Progressive Claims
Auto: 1.800.274.4499
Renters: 1.844.641.0816
Home:  1.833.812.2203

Foremost Claims
1.800.527.3907
Email: [email protected]

Mendota Claims
1.800.422.0792 & 1.771.210.4000
Email: [email protected]

Allstate Claims
ONLINE ONLY
Website: allstate.com

Travelers Claims
1.800.252.4633

Safeco Claims
1.866.272.3326
Website: safeco.com

 SUPPORT THAT MATTERS

 

Were You Impacted By the Flood?

How Can We Help?

The Kerrville Sunrise Lions Club is offering help and assistance.

Please complete the questionnaire.

(Open your camera and click on the link shown.)

If you are unable to complete the questionnare, please call us at (830) 931-9628.

 

ADDITIONAL RESOURCES

 

Kerr Together

Your central location for Kerr County Disaster information and resources.

• I want to help
• I need help

This is a united organization of Kerr Economic Development Corporation (KerrEDC), City of Kerrville, Kerr County, Kerrville Public Utility Board (KPUB), Kerrville Area Chamber of Commerce, Kerrville Convention & Visitors Bureau (KCVB), and the West Kerr Chamber of Commerce.

During this time, it is imperative to rely on official sources of information and participate in organized, structured relief efforts.

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Needing Help or Assistance?

Donation Links:

• Donate to the Comfort Community
• Donate to the Kerrville County Flood Relief
• FEMA: Kerr County Texans Affected by Severe Storms and Flooding (July 2 and Continuing)

If you or someone you know is in need of help or assistance, please see the list of available resources below:

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UNITED AS ONE

When crisis strikes, Americans don't run. We rise. We serve. We sacrifice. That's who we are. A nation built on courage and by the quiet strength of ordinary people doing the right thing without thinking twice.

We have listed some partners with whom you can reach out if you or someone you know was affected by this devastating flood.

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Disaster Assistance Available

• SBA Disaster Assistance Loans:
  Many local businesses and nonprofits may qualify for federal disaster loans.
  Check eligibility and apply here.
• Comfort Area Foundation Relief Grants:
  Collecting donations to distribute direct grants to small businesses, nonprofit organizations, and affected families.
• Salvation Army Flood Relief Distribution:
  Supported by the Comfort Chamber, Comfort Area Foundation, and community volunteers at Comfort Park.
  Distribution includes: Tools, baby items, hygiene items, water, and more.
  Open: Monday–Friday, 9:00am–5:00pm (or until needs are met), starting July 7.
• West Kerr Chamber Coordination:
  Helping anyone in dire need of:
  • Food
  • Shelter
  • Heavy equipment
  • Fans and other supplies

  How to Request Help: Provide your name, address, contact number, and the specific type of help you need. Text is the preferred method.

  • Hunt: Sandy Griffin — 713-824-9910
  • Ingram: Kathy Simmons — 210-827-5538
  • Mountain Home: Kari Short — 281-660-1708
• Progressive:
  Beginning Thursday, July 10, daily from 8:00 a.m. to 6:00 p.m. CT, members of our National Catastrophe Response Team will be onsite to answer any specific claims questions about any of our products at the following location:
  Kerrville Lowe’s
  651 Loop 534, Kerrville, TX 78028

• FEMA Disaster Assistance:
  To request assistance, survivors must first apply with FEMA.
  How to Apply:
  • Visit DisasterAssistance.gov
  • Use the FEMA mobile app
  • Call 800-621-3362 (6am–10pm Central, multilingual support available)

• Samaritan's Purse International Relief:
  FREE assistance for homeowners in your area that were affected by the recent disaster. Volunteers may assist with:
  • Removal of personal property & furniture
  • Flood cleanup
  • Sanitizing with Shockwave treatment
  • Yard cleanup

  Location: Kerrville Bible Church, 898 Harper Rd, Kerrville, TX 78028
  Phone: 833.747.1234

• Southern Baptist Convention Disaster Relief – SBTC-Texas:
  FREE property owner assistance may include:
  • Chainsaw work
  • Mud-out
  • Temporary roofing
  • Chaplain support
  • Other assistance

  All requests are assessed based on need and priority.
  Request help here

• Texas Workforce Commission:
  Disaster Unemployment Assistance (DUA) is available for affected workers and self-employed individuals in Kerr County.
  How to Apply: Visit damage.tdem.texas.gov or call 800-939-6631 (8am–6pm, Mon–Fri).
  Deadline: Apply by Sept. 4, 2025.
  DUA serves individuals who:
  • Have exhausted or don’t qualify for standard unemployment benefits
  • Lost work or cannot access their workplace due to disaster
  • Were injured or became primary support due to a death in the household
• Community Foundation of the Texas Hill Country:
  Kerr County Flood Relief Fund established to support local response and recovery efforts.
  Access the fund here

• Hal & Charlie Peterson Foundation:
  Offers grants to 501(c)(3) organizations in a 7-county service area.
  Email: [email protected]
  Phone: (830) 896-2262Mail: P.O. Box 293870, Kerrville, TX 78029Physical: 515 Jefferson Street, Kerrville, TX 78028

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Resource Distribution Locations

• Gateway Fellowship Church:
  Drive-thru pickup for free food, hygiene essentials, cleaning products, and more.
  Address: 3325 Junction Hwy, Ingram, TX 78025
  Hours: 8:00am–12:00pm & 2:00pm–6:00pm
• Ingram Tom Moore High School:
  Cleaning supplies available for anyone in need (boxed fans, shovels, cleaning supplies, etc.).
  Address: 510 Hwy 39, Ingram, TX 78025
• Notre Dame Catholic Church:
  Distributing water bottles, cleaning supplies, personal hygiene kits, diapers, baby wipes, and more.
  Address: 951 Main St, Kerrville, TX 78028

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Emergency Pharmacy Support

• Happy Hooves Pharmacy:
  Offering a free 4-day supply of essential medications (excluding controlled substances) until your regular pharmacy can process an emergency replacement.
  What you need: Proof of your current prescription (printout, email, receipt, or labeled bottle).
  Address: 1408 Sidney Baker Street, Kerrville, TX
  Phone: 830-999-MEDS (6337) (Call or text anytime—even after hours, they will respond!)
  Note: Cannot replace controlled substances (opioids, ADHD medications, etc.) without a new prescription, as required by federal law.

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Pastoral Care & Counseling Support

Location: The Young Life House, 600 Peterson Dr, Kerrville, TX 78028

 

If you need immediate assistance or have questions about any of these resources, please reach out to the contacts listed above.